Harvey / Bridge City Tools Limited Warranty Policy

Created by Gabriel Izzo, Modified on Tue, 2 Jun at 6:18 PM by Gabriel Izzo

Harvey Industries & Bridge City Tools · Company Policy

Limited Warranty Policy

Automatic Registration

Warranties are automatically registered when products are purchased directly from Harvey Industries International. Warranty coverage begins on the delivery date as confirmed by carrier tracking records.

This warranty is non-transferable and applies only to the original purchaser.

New Products Warranty Coverage Period

Harvey Machinery 2-year limited warranty

Accessories 1-year limited warranty

Bridge City Tools 1-year limited warranty

Scratch & Dent / Refurbished Scratch & Dent / Refurbished Warranty Policy ↗

Limited Warranty Coverage

This limited warranty covers defects in materials and workmanship under normal use and service during the applicable warranty period for new products purchased directly from Harvey Industries International Inc. through its official online stores.

If a product is determined, at Harvey's sole discretion, to be defective during the warranty period, Harvey Industries International will:

Provide replacement parts with instructions for repair or installation

Replace defective components with new or refurbished parts of equal or greater value

Replace the product if the defect cannot be remedied through parts replacement

All warranty remedies are limited to the options listed above and are provided at Harvey's sole discretion.

Warranty Service Limitations

This warranty is limited to parts replacement and remote technical support only.

Harvey Industries International does not provide on-site service, in-home repair, or field technician visits, and does not reimburse or cover labor, service, diagnostic costs, or any costs associated with third-party repair services.

Customers may elect to perform repairs themselves or hire a qualified technician at their own expense. Any such work performed by third parties is done at the customer's sole risk.

Shipping Policy for Warranty Claims

Replacement parts may be shipped at no charge within the contiguous United States.

Shipping costs are not covered for locations outside the contiguous United States, including Hawaii, Alaska, Puerto Rico, and other remote locations.

Any additional costs, including freight, duties, taxes, or customs fees, are the responsibility of the customer.

What is Not Covered

This warranty does not cover:

Damage caused by misuse, abuse, negligence, or improper operation

Unauthorized modifications, repairs, or alterations

Improper installation, setup, or maintenance

Use outside intended applications or failure to follow operating instructions

Normal wear and tear, including consumable parts

Damage caused by environmental conditions, including moisture, corrosion, or extreme temperatures

Acts of nature, including floods, fires, earthquakes, or other natural events

Minor cosmetic damage that does not affect functionality

Loss, theft, or incidental damage

Warranty Claim Requirements

To obtain warranty service, the customer must:

Provide valid proof of purchase

Provide a detailed description of the issue

Provide photos or videos if requested for diagnostic purposes

Allow reasonable opportunity for troubleshooting and verification

Failure to comply with these requirements may result in denial of the warranty claim.

Disclaimer of Implied Warranties

To the fullest extent permitted by applicable law, any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the applicable express warranty period stated above.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.

Limitation of Remedies

The remedies described in this warranty are the sole and exclusive remedies available to the customer. Harvey Industries International shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of productivity, loss of business or revenue, or costs associated with third-party service or repair.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

Governing Law

This warranty shall be governed by and interpreted in accordance with the laws of the State of California, without regard to conflict of law principles.

Warranty Claim Process

All warranty claims are reviewed on a case-by-case basis. To initiate a claim, please contact Harvey Industries International:

Submit a Support Ticket ↗ 888-211-0397

Warranty Policy — Quick Reference

Warranty Highlights

Category	Details
Warranty Duration	2 Years for Machinery \| 1 Year for Accessories and Bridge City Tools
Coverage	Defects in materials and workmanship under normal use and service during the applicable warranty period.
Warranty Remedies	Replacement parts with repair instructions, equivalent replacement components, or product replacement at Harvey's discretion.
Eligibility	Applies only to the original purchaser. Non-transferable.

Service Limitations

Service Type	Details
On-Site Service	Not provided
Labor Costs	Not covered
Third-Party Repairs	Not reimbursed
Support Type	Parts replacement and remote technical support

Additional Terms

Term	Details
Proof of Purchase	Required for all warranty claims.
Claim Review	All claims are reviewed on a case-by-case basis.
Shipping	Replacement parts may be shipped at no charge within the contiguous U.S. Shipping outside the contiguous U.S. is not covered.
Exclusions	Misuse, abuse, unauthorized modifications, improper installation, environmental damage, normal wear, and other excluded conditions are not covered.

Important: Warranty coverage is limited to parts and remote support. Customers are responsible for any labor, service, troubleshooting, or installation costs unless otherwise stated in writing.

To initiate a warranty claim or for questions about coverage, please submit a support ticket or call 888-211-0397.