Freight Delivery Policy

LTL Freight Requirements

***IMPORTANT***

The carrier will call you to arrange a delivery appointment prior to delivery. You must be present to accept the delivery and sign for it. The delivery is "curbside,” meaning the carrier will not enter your driveway and will put the load at the end by the curbside. There may be extra charges for remote regions. 

Lift gate services, delivery to a home or commercial address, appointment requirements, and shipping insurance are all included in the flat-rate shipping.

Your roadway must be tractor-trailer accessible (contact us at info@harveywoodworking.com if your road is dirt, gravel, a dead end, or a cul-de-sac for other options).

Freight companies do not allow drivers to unload freight or move it to your garage or shop. For further information regarding such an inquiry please contact info@harveywoodworking.com

Delivery Appointments

All freight deliveries to a residential address will require an appointment for delivery. The freight carrier will generally call one to two days ahead of time to set up the appointment, and you must be present to inspect and sign for the delivery. 

**It is important that you verify that the number of items/pieces on the proof of delivery matches what you receive and that no items are missing.**

Please ensure you provide a valid phone number in the space provided on the checkout page to avoid any delays in getting your item as carriers use this phone number to contact you for setting up the delivery appointment. 

Freight companies may post delivery estimates on their tracking websites, but they will not attempt delivery without an appointment. After the initial phone call with the delivery company, appointments must be scheduled within two to three days. After two to three days, any appointments will be subject to storage fees.

Tractor-Trailer Accessible Roadways

Freight items will be delivered with a tractor-trailer, and therefore, your road must have adequate space for the driver to maneuver and must be able to support the weight of the vehicle. 

If you have any doubt that your road can accommodate a tractor-trailer, the best option may be for you to take delivery at your local freight terminal where the carrier can load the freight directly into your vehicle, and you can then get it to the spot needed at your home or business. 

Freight companies will not drive on private driveways or unpaved roads. Delivery to remote or rural locations may incur additional fees or be required to pick up from the freight terminal.

Curbside Delivery

Truck drivers are subject to a number of regulations, one of which is that they are not required to assist with moving the load beyond the curbside drop-point location. 

Please be prepared for curbside delivery with any necessary equipment, as you are responsible for moving the item(s) from the curb or drop-point and placing them in your shop. 

If you do not have a loading dock or other means to unload your item(s) from the delivery vehicle, a delivery liftgate service will be required. This service will lower the freight to the ground, allowing you to then maneuver the item to its desired location. Delivery liftgate service is included with the flat rate shipping charges (to find out more information regarding indoor delivery services, reach out to us at info@harveywoodworking.com). 

Bridge City Tools

For purchases made online at www.bridgecitytools.com with a shipping address outside of the US, there may be international shipping freight and additional import fees or customs duties to receive the products. 

If no customs clearance is made when products are being delivered, the package may be delayed while customs make further inquiries, or in some cases, the package and its contents may be returned to the sender or seized by customs. 

If the packages are returned due to delayed customs clearance, the customer shall bear the cost of return freight, import taxes returned to the exporting country, and re-shipment. Harvey Industries International Inc. shall not be responsible for the damage to the tools in multiple shipments.