Truck freight requirements
IMPORTANT
The carrier will call you to arrange a delivery appointment. You must be present to accept the delivery. The delivery is "curbside,” meaning the carrier will not enter your driveway. There may be extra charges for remote regions.
Lift gate services, delivery to a home or commercial address, appointment requirements, and shipping insurance are all included in shipping.
Your roadway must be tractor-trailer accessible (contact us at info@harveywoodworking.com if your road is dirt, gravel, a dead end, or a cul-de-sac for other options).
Freight companies do not allow drivers to unload freight or move it to your garage or shop. Indoor delivery services require additional fees. Contact us directly for more information.
Bridge City Tools
If you were buying tools online at www.bridgecitytools.com with a shipping address outside of the US， then you may have faced international shipping freight and additional import customs duties.
If no customs clearance is made in time when tools are being delivered, the package may be delayed while the customs make further inquiries, or in some cases, the package and its contents may be returned to the sender or seized by the customs. If the packages are returned due to delayed customs clearance, the customer shall bear the cost of return freight, import taxes returned to the exporting country, and re-shipment. Harvey shall not be responsible for the damage to the tools in multiple shipments.
Delivery Appointments
All freight deliveries to a residential address will require an appointment for delivery. The freight carrier will generally call one or two days ahead of time to set up the appointment, and you must be present to inspect and unload the freight. Please ensure you provide a valid phone number in the space provided on the checkout page to avoid any delays in getting your item. Freight companies may post delivery estimates on their tracking websites, but they will not attempt delivery without an appointment. After the initial phone call with the delivery company, appointments must be scheduled within two to three days. After two to three days, any appointments will be subject to storage fees.
Tractor-Trailer Accessible Roadways
Freight items will be delivered with a tractor-trailer, and therefore, your road must have adequate space for the trucker to maneuver and must be able to support the weight of the vehicle. If you have any doubt that your road can accommodate a tractor-trailer, the best option may be for you to take delivery at your local freight terminal. The terminal will load the freight directly into your vehicle, and you can then get it to the spot needed at your home or business. Freight companies will not drive on private driveways or unpaved roads. Delivery to remote or rural locations may incur additional fees or be required to pick up from the freight terminal.
Curbside Delivery
Truck drivers are subject to a number of regulations, one of which is that they are not required to assist with unloading. Please be prepared for this “curbside” delivery, as you are responsible for unloading the item(s) and placing them in your shop. This normally takes a couple of “friends.” If you do not have a loading dock or other means to unload your item(s), you will require Liftgate Service. This service will lower the freight to the ground, allowing you to then maneuver the item to its desired location. Liftgate Service is automatically applied to your shipping charges (to find out more information regarding indoor delivery services, reach out to us at info@harveywoodworking.com).