Scratch & Dent / Refurbished Purchases Warranty Policy

Modified on Wed, 15 Apr at 3:22 PM

Refurbished and scratch-and-dent machines may be available at discounted prices as a cost-effective alternative to new equipment. These units are located at our distribution center in Montclair, CA and are offered on a first-come, first-served basis.


Inventory and product selection change frequently. To inquire about current availability, please contact us at:


Condition and Disclosure

All scratch-and-dent and refurbished units are inspected and tested by Harvey Industries International to ensure proper functionality prior to sale.


These units may have cosmetic imperfections, including but not limited to:

  • Scratches
  • Dents
  • Paint defects
  • Surface blemishes

These cosmetic conditions do not affect the intended performance or operation of the machine.


Prior to purchase, customers may be provided with photographs and/or documentation of the specific unit, if available, to review its condition.


Please note that descriptions and images may not fully capture or identify all cosmetic imperfections. Additional cosmetic defects may be present beyond those shown or described. Any such defects that do not affect the functionality or performance of the equipment shall be considered acceptable and within the condition of the product as sold.


Sale Terms

All scratch-and-dent and refurbished products are sold as-is.

  • Sales are final
  • Availability is limited and not guaranteed
  • Units are sold on a first-come, first-served basis
  • No additional discounts, credits, or compensation will be provided for cosmetic conditions.

Customers will be required to sign an acknowledgment form confirming acceptance of:

  • The unit’s condition
  • The limited warranty terms
  • The applicable return policy

Limited Warranty Coverage

Scratch-and-dent and refurbished products are covered by a limited 180-day warranty from the date of delivery.

This warranty applies only to defects that directly impact functionality and does not cover:

  • Cosmetic defects or previously disclosed damage
  • Conditions shown in photos or documentation prior to purchase
  • Damage resulting from misuse, improper installation, or external causes

Warranty remedies are limited to:

  • Replacement parts
  • Remote technical support

All warranty service limitations outlined in the standard warranty policy apply.


Service and Labor Limitations

Harvey Industries International does not provide or cover:

  • On-site service or in-home repair
  • Labor or diagnostic costs
  • Third-party service or technician fees

Customers may choose to perform repairs themselves or hire a technician at their own expense.


Shipping Terms

  • Additional shipping costs may apply depending on location or requested service
  • Shipping costs for warranty replacement parts to locations outside the contiguous United States are not covered under the warranty



Harvey Warranty Overview

New vs. Scratch & Dent / Refurbished

Here is a side-by-side view of warranty terms, service limitations, and return policy differences to compare options at a glance.

New Product Policy

New Products

Best for customers who want full standard warranty coverage and standard return policy terms.

Warranty Duration
2 Years Machinery / 1 Year Accessories & BCTW
Standard limited warranty coverage for eligible new product purchases.
Condition
New
Unused product sold under standard new product terms.
Return Policy
Standard Return Policy Applies
Subject to the return policy in effect for new product purchases.
Discounted Inventory

Scratch & Dent / Refurbished

Best for customers seeking discounted pricing and who are comfortable accepting cosmetic imperfections and limited warranty coverage.

Warranty Duration
180 Days Limited
Coverage is limited to functional defects only and excludes cosmetic conditions.
Condition
As-Is with Cosmetic Imperfections
Inspected and tested for functionality, but sold with disclosed or undisclosed cosmetic blemishes that do not affect performance.
Return Policy
Final Sale
No returns, exchanges, or refunds will be provided after the purchase is completed. 
CategoryNew ProductsScratch & Dent / Refurbished
Warranty Duration2 years for machinery, 1 year for accessories and Bridge City Tools180-day limited warranty
Product ConditionNew and unusedSold as-is with cosmetic imperfections
FunctionalityFully functionalFully functional
Cosmetic CoverageManufacturing-related issues may be reviewed under standard warranty termsCosmetic defects are not covered
Warranty RemedyParts replacement, equivalent components, or product replacement at Harvey’s discretionParts replacement and remote technical support only
Labor / On-Site ServiceNot coveredNot covered
Third-Party RepairsNot reimbursedNot reimbursed
Shipping Outside Contiguous U.S.Not coveredNot covered
Condition Review Before PurchaseNot typically requiredPhotos and/or documentation may be provided if available
Customer AcknowledgmentNot typically requiredRequired prior to purchase
Return PolicyStandard return policy appliesFinal Sale, no returns, exchanges, or refunds will be provided after the purchase is completed
Important: Harvey warranty service is limited to parts replacement and remote technical support. Labor, on-site service, third-party repairs, and shipping costs for non-contiguous U.S. locations are not covered unless otherwise stated in writing.



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