Scratch & Dent / Refurbished Purchases Warranty Policy
Created by Sam V, Modified on Wed, 3 Jun at 11:40 AM by Gabriel Izzo
Refurbished and scratch-and-dent machines may be available at discounted prices as a cost-effective alternative to new equipment. These units are located at our distribution center in Montclair, CA and are offered on a first-come, first-served basis. Inventory and product selection change frequently.
To inquire about current availability, please contact us:
All scratch-and-dent and refurbished units are inspected and tested by Harvey Industries International to ensure proper functionality prior to sale. These units may have cosmetic imperfections, including but not limited to:
These cosmetic conditions do not affect the intended performance or operation of the machine. Prior to purchase, customers may be provided with photographs and/or documentation of the specific unit, if available, to review its condition.
Please note that descriptions and images may not fully capture all cosmetic imperfections. Additional cosmetic defects may be present beyond those shown or described. Any such defects that do not affect functionality shall be considered acceptable and within the condition of the product as sold.
All scratch-and-dent and refurbished products are sold as-is.
Customers will be required to sign an acknowledgment form confirming acceptance of:
Scratch-and-dent and refurbished products are covered by a limited 180-day warranty from the date of delivery. This warranty applies only to defects that directly impact functionality and does not cover:
Warranty remedies are limited to:
All warranty service limitations outlined in the standard warranty policy apply.
Harvey Industries International does not provide or cover:
Customers may choose to perform repairs themselves or hire a technician at their own expense.
A side-by-side comparison of warranty terms, service limitations, and return policy differences.
| Category | New Products | Scratch & Dent / Refurbished |
|---|---|---|
| Warranty Duration | 2 years for machinery; 1 year for accessories and Bridge City Tools | 180-day limited warranty |
| Product Condition | New and unused | Sold as-is with cosmetic imperfections |
| Functionality | Fully functional | Fully functional |
| Cosmetic Coverage | Manufacturing-related issues may be reviewed under standard warranty terms | Cosmetic defects are not covered |
| Warranty Remedy | Parts replacement, equivalent components, or product replacement at Harvey's discretion | Parts replacement and remote technical support only |
| Labor / On-Site Service | Not covered | Not covered |
| Third-Party Repairs | Not reimbursed | Not reimbursed |
| Shipping Outside Contiguous U.S. | Not covered | Not covered |
| Condition Review Before Purchase | Not typically required | Photos and/or documentation may be provided if available |
| Customer Acknowledgment | Not typically required | Required prior to purchase |
| Return Policy | Standard return policy applies | Final Sale — no returns, exchanges, or refunds after purchase |
For questions about scratch & dent or refurbished availability and warranty terms, please contact our support team or call 888-211-0397.
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