Overages, Shortages & Damages Policy (OSD)

Created by Gabriel Izzo, Modified on Tue, 2 Jun at 6:23 PM by Gabriel Izzo

Harvey Industries · Company Policy

Overages, Shortages & Damages (OSD)

⚠ Inspect Before You Sign

Since Title To & Risk of Loss for goods passes to the customer upon acceptance from the carrier, it is critical that you inspect goods for visible damage before signing and accepting delivery. If damage or shortages are suspected, inspect all items immediately to validate condition and accuracy before signing the Delivery Receipt.

Overages and Shortages

Notate any shortages or overages on the Delivery Receipt before signing and immediately contact Customer Service for assistance at 888-211-0397.

When making notation on the Delivery Receipt, use specific details — avoid general or generic terms such as "Short Product" or "Missing Item".

✓ Example of Proper Notation

Missing 3 of item XXXXX

Damages

Although we do our best to partner with carriers that deliver products in a timely and damage-free manner, accidents do happen. Sometimes the outer carton or crate might look damaged but the product is unaffected. If you suspect that a product was damaged in transit, open the package and complete a detailed inspection.

Visible Damage

If visible loss or damage is apparent at time of delivery, it must be specifically noted on the Delivery Receipt.

Use specific details — avoid general or generic terms such as "box damage", "torn", or "subject to inspection".

✓ Example of Proper Notation

Box 2 of 2, item XXXXX has crushed outer corner

Contact Customer Service immediately to report any damages noted on the Delivery Receipt.

Customer Service will initiate replacement orders if needed and file a claim with the carrier for damaged goods.

Concealed Damages

Damage that was not apparent at time of delivery is considered concealed damage.

The customer must notify Customer Service at 888-211-0397 of all concealed damages within seven (7) calendar days of receipt of the shipment.

Claims are time sensitive and must be completed immediately.

Retain all damaged goods in their originally received containers.

To report overages, shortages, or damages, please contact our support team or call 888-211-0397.